Privacy Policy

At business.digitalzone.qa, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and share your personal data when you visit our website or use our services.

What personal data do we collect?
We may collect and process the following personal data about you:

• Identity and contact data, such as your name, email address, phone number, company name, and address.
• Transaction data, such as details about your orders, payments, and invoices.
• Technical data, such as your IP address, browser type, device type, and operating system.
• Usage data, such as information about how you use our website and services.
• Marketing and communication data, such as your preferences for receiving marketing messages from us or third parties.

How do we use your personal data?
We use your personal data for the following purposes:

• To provide you with our products and services, fulfill your orders, process your payments, and communicate with you about your account and transactions.
• To improve our website and services, analyze user behavior, measure performance, and enhance security.
• To send you marketing messages that may be of interest to you, based on your preferences and consent.
• To comply with our legal obligations, enforce our terms and conditions, and protect our rights and interests.

How do we share your personal data?
We may share your personal data with the following parties:

• Our service providers, such as hosting providers, payment processors, shipping carriers, analytics providers, and marketing partners.
• Our business partners, such as suppliers, distributors, resellers, and affiliates.
• Our professional advisers, such as lawyers, accountants, auditors, and insurers.
• Government authorities or law enforcement agencies, if required by law or to protect our legitimate interests.

How do we protect your personal data?
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We use encryption, firewalls, access controls, and other security technologies to safeguard your personal data. We also limit access to your personal data to only those employees, agents, contractors, and partners who have a business need to know.

How long do we keep your personal data?
We retain your personal data for as long as necessary to fulfill the purposes for which we collected it or to comply with our legal obligations. We may also retain some of your personal data for longer periods if required by law or to protect our legitimate interests.

What are your rights regarding your personal data?
You have the following rights regarding your personal data:

• The right to access. You have the right to request a copy of the personal data we hold about you.
• The right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• The right to erasure. You have the right to request that we delete or remove any personal data we hold about you.
• The right to restrict processing. You have the right to request that we limit the way we use or share your personal data.
• The right to object. You have the right to object to our use of your personal data for certain purposes.
• The right to data portability. You have the right to request that we transfer your personal data to another organization or to you in a structured format.
• The right to withdraw consent. You have the right to withdraw your consent at any time where we rely on it to process your personal data.
• The right to complain. You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights.

How can you contact us?
If you have any questions or requests regarding this privacy policy or your personal data,

please contact us at sales@digitalzone.qa.

Shipping Policy

At business.digitalzone.qa, we strive to deliver your orders as quickly and efficiently as possible. This shipping policy explains how we ship our products and what are the costs and options available to you.

What are the shipping methods and rates?
We offer the following shipping methods and rates for our customers:

• Standard shipping: This is the default shipping option for all orders. It takes 4-7 business days for delivery within Qatar and 10-14 business days for delivery outside Qatar.

How can you track your order?

Once we ship your order, we will send you a confirmation email with a tracking number and a link to track your order online. You can also log in to your account on our website and check the status of your order.

What are the delivery times and conditions?

We aim to ship your order within 48 hours of receiving it, except on weekends and public holidays. The delivery times are estimates and may vary depending on the availability of the products, the shipping method, the destination, and other factors. We are not responsible for any delays or damages caused by the shipping carrier or by customs clearance. We are also not responsible for any additional fees or taxes that may apply to your order.

What if you want to change or cancel your order?

If you want to change or cancel your order, please contact us as soon as possible at sales@digitalzone.qa. We will try our best to accommodate your request, but we cannot guarantee that we can do so if your order has already been shipped or processed.

Payment Policy

At business.digitalzone.qa, we accept the following payment methods for your convenience and security:

• Credit or debit card: You can pay with your Visa, Mastercard, or American Express card. We use a secure payment gateway to process your card details and protect your information.
• PayPal: You can pay with your PayPal account or with your credit or debit card through PayPal. PayPal is a trusted and secure online payment service that allows you to pay without sharing your financial information with us.
• Bank transfer: You can pay by transferring the amount of your order to our bank account. Please note that you will need to send us a proof of payment (such as a receipt or a screenshot) to sales@digitalzone.qa. before we can ship your order.

Return Policy

At business.digitalzone.qa, we want you to be happy with your purchase. If you are not satisfied with our products for any reason, you can return them within 7 days of delivery for a full refund or exchange. This return policy explains how you can do so.

What are the conditions for returning a product?
You can return a product if it meets the following conditions:

• The product is unused, unworn, unwashed, unaltered, and in its original packaging.
• The product is not damaged, defective, or incorrect due to our fault.
• The product is not a custom-made, personalized, or clearance item.
• The product is not a software, digital content, or subscription service.

How can you return a product?
To return a product, please follow these steps:

• Contact us at sales@digitalzone.qa. and request a return authorization number (RAN). Please provide your order number, the product name, and the reason for return.
• Pack the product securely and include a copy of your invoice and the RAN in the package.
• Send the package to our return address:

Digital Zone Trading Al Amir St.Building, No:138 Street No:251, Zone 39 Doha, Qatar

Please note that you are responsible for the shipping cost and risk of loss or damage of the returned product. We recommend that you use a trackable and insured shipping service.

How will you receive your refund or exchange?

Once we receive and inspect your returned product, we will notify you by email and process your refund or exchange within 14 days. If you request a refund, we will issue it to your original payment method. If you request an exchange, we will send you the new product as soon as possible. Please note that we may deduct any shipping fees or taxes from your refund amount.